PAWss Ltd undertake to care for the health and wellbeing of the customers pet(s) to the best of their ability. However, the owner must understand and acknowledge that animals are unpredictable by nature, and may cause harm or damage to themselves, other animals, property, or individuals, including personal injury, death,
transmission of disease, and permanent disability. Accordingly, the owner assumes liability for and indemnifies PAWss against any actual or claim for loss or damage (including reasonable legal expenses) howsoever caused
while their pet (s) are in the care of PAWss.

You agree PAWss reserves the right to require your emergency contact person to remove your pet from our premises for any reason (including and without limitations where your pet is causing undue stress to other animals, is aggressive or barking persistently or has extreme separation anxiety to our sole opinion).

You accept the responsibility to provide a full disclosure pertaining to your pet with regards to any and all pre-existing health issues, dietary requirements, behaviour problems, aggression, allergies, injuries, sexual state, or other history associated with caring for your pet. This also includes any animals staying post-surgery.

You agree to be solely responsible for any harm caused by their pet while staying at PAWss and release PAWss from any and all liability arising from your pet’s participation. Any and all necessary veterinary or medical care required, and costs incurred as a result of any incident caused by your pet will be the sole responsibility of you, the pet owner.

Pet Health: Following a full disclosure outline in the General Terms above, you agree to provide any Dietary food and/or medication required to uphold your pets health requirements. PAWss reserve the right to refuse any pet with a problem they believe may hinder their ability to care for that pet effectively.

You acknowledge and understand that PAWss will maintain the health and well-being of your pet but cannot guarantee that pets will not experience weight loss due to factors such as inappetence or over-exercise. Should your pet undergo serious weight loss following the factors outlined above, protocols will be managed to encourage weight gain, however, PAWss will not be liable for unintended weight loss or failure to return weight gain. Pets staying 2 weeks or longer will be weighed on arrival and weekly thereafter during their stay.

Should your pet become ill or attract a disease within PAWss care, you understand and accept that a veterinary surgeon will be called if PAWss think it necessary, and any resulting fees will be payable by the owner at time of collection. In all cases, all effort will be made to contact the owner or their nominated emergency contact to give full explanation of the situation.

Medication: If your pet requires medication during their stay with us, it must be supplied in a clearly marked container and clear written instructions for administration. We will take the utmost care of any prescription medication but will not be held responsible for any loss.

Allergenic / Dietary Requirements: You acknowledge and understand that PAWss is a treat based Kennel, and accept the potential risks associated
with your pet having allergenic and dietary requirements within kennelling. You agree to inform PAWss of dietary
needs. PAWss remains positive to administer specified dietary food and/or medication to uphold dietary needs, but holds no responsibility for your pet acquiring other food out of our control i.e birds, treated environment etc.
Please also read our separate Dietary Waiver.

Elderly Pets: Should your pet be elderly with pre-existing health issues, you accept the risks involved, including the possibility that your pet could pass away due to old age, health complications, or unforeseen medical issues during their stay. You understand that while reasonable care will be taken, there are inherent risks involved, especially for older or ill pets and will not hold PAWss liable for the fatality of your pet in a medical circumstance.
Please also read our separate Elderly Fatality waiver.

Brachycephalic Breed: Should you intend to board a Brachycephalic dog, you acknowledge the unique risks associated with these breeds, including respiratory issues, heat sensitivity, and difficulty regulating body temperature. You agree to disclose any relevant health conditions, including breathing difficulties, and understand that PAWss will take reasonable precautions to minimise risks, such as limiting exercise and ensuring a cool environment. However, you accept that despite these measures, there is an inherent risk of health complications. You release PAWss
from liability for any illness, injury, or death related to these risks, except in cases of gross negligence.
Please also read our Brachycephalic waiver.

Non Desexed (Entire) Pets: You understand PAWss expects your dog to be de-sexed and appreciate the veterinary advice to wait for maturity
before doing so. PAWss will accommodate Entire male and female dogs on a case-by-case basis; however, this is at the discretion of PAWss and how we see the dog fit based on health & behaviour as an entire dog. Daily surcharges apply to all entire dogs 10 months and older.
PAWss will not accept nor accommodate Bitches whilst in season. You agree to disclose the date of your Bitch’s last season should we accommodate her entire, however PAWss is not liable for an accidental mating if the Bitch is in a “silent season”. PAWss do not accept entire cats, male or female.

Vaccinations: You understand all pets staying at PAWss must be fully vaccinated, wormed and flea treated, and provide current proof of vaccination on or prior to arrival.

Dogs require: Vanguard 5, Leptoguard and Bordetella (Canine Cough).

Cats require: Felocell 3 or 4. Zoetis, Nobivac (Tricat), Ducat and/or FIV are also reccomended.

If you are unsure if your pet is covered, please discuss with your vet. Failure to provide a valid vaccination card for each pet staying gives PAWss the right to refuse boarding. PAWss reserves the right to administer worming/flea products if deemed necessary at the owner’s expense. You will be required to sign a vaccination waiver should you want to have your dog stay with us without updated vaccinations. PAWss accepts no liability for your dog acquiring any illness regarding non-vaccinated pets.

Vanguard 5 (distemper) Combination Vaccine: This vaccine covers diseases like Distemper Virus, Parvovirus, Adenovirus and Parainfluenza virus in a single injection. This vaccination should be administered to the puppy after 6-8 weeks of age. A booster should also be given every 3-4 weeks, till the pups are 16 weeks old. An additional injection is given after 1 year, after which boosters are given every 1 – 3 years.

Leptoguard: This is a vaccine developed to aid in the protection from Leptospira Bacteria. The bacteria affect dogs of any age damaging many body systems, the kidneys and liver in particular. Humans are also at risk of picking up Leptospirosis, which is another reason why vaccination is so important.

The strain that affects dogs is usually only found in the north half of the North Island, so if your pet has moved to Auckland from elsewhere it would pay to check that it has been vaccinated against this disease. Here at PAWss we consider leptopsirosis vaccination an essential component of our core vaccinations for dogs living in and around Auckland.

Bordetella Vaccine (Canine Cough Vaccine): This vaccine fights against the bacteria called Bordetella Bronchiseptica that causes canine cough in dogs. It should be generally administered to puppies that come in large contact with other dogs (during grooming, boarding and /or training classes). It can be taken either annually or semi-annually, depending on the requirement and the level of risk the dog is open to. There are 2 types of Bordetella Vaccine;

1. The vaccine is administered as drops into the nose (Nobivac Instranal kennel cough), which should be given at least 3 days before kennelling.
2. As an injection (Canvac CCI), which should be given at least 5 weeks prior to kennelling if the first time your dog has been vaccinated or at least one week prior if a booster vaccination. These can safely be administered alongside Vanguard 5 & Leptoguard or alone.

You acknowledge and agree that during your dog’s stay here, there is risk and possibility of your dog acquiring Canine/Kennel Cough, and/or other air-borne/contactable diseases out of our control. This occurs in even the most hygienic and well-ventilated kennels. Auckland as a city and surrounding areas see hikes in cases of Canine Cough. Canine Cough can be picked up from any dog, from neighbours, at dog parks, at groomers, dog shows etc. It can even be acquired at the vets. The Canine cough vaccination does not cover every strain of kennel cough, just as the flu jab does not cover every strain of flu in humans. PAWss accepts no liability for your dog acquiring canine cough during its stay here.
Please also read our separate Information sheet for Canine Cough & other contactable diseases.

Payment: You must pay for your pet(s) stay in full before we will release them to you. Payment by Cash, Eftpos or Online Banking is acceptable. Surcharges apply to all credit card transactions. Payments made through online banking must be paid within 7 days of invoice. Any late payments will incur 3% interest fee’s as per your invoice.

Public Holiday & High Season surcharges apply (High Season: December 18th – January 10th). An additional pick up fee applies to afternoon pickups, both Cats & Dogs. You agree and accept to pay an out of hours charge should you arrange to drop off/pick up outside of our opening times stated on all platforms.

Should your pet stay for 30 days or longer, and/or have their booking routinely extended to surpass 30 days, PAWss reserves the right to require a deposit at the time of booking, or part payment prior to collection day.

Photography, Social Media & Intellectual Property: You agree photographs will be taken by PAWss staff of the animals and our boarding areas. PAWss reserves the right to use these images. The service and its original content, features and functionality are and will remain the exclusive property of PAWss.

Cancellation Policy: All deposits for our peak seasons, Christmas/New Year Bookings are required at time the reservation is made. The deposit is non-refundable and non-transferable. An administration fee of $25 is applied for any date alterations after the specified date in your deposit letter.

Please note we can accommodate your pet for any length of stay during the busy Christmas/New Year period however a minimum 7-night charge will apply.

Abandonment: Pets left at PAWss for 7 days in excess of the agreed date of departure without any contact from the pet’s owner or their representative may be relinquished to local authority for responsibility.

Vehicles & Property: You agree to exercise care and caution whilst on our property and extends the usual courtesy to other pet’s owners and pets especially when operating their vehicles to ensure vehicles, pets or property are not harmed or lost. However, PAWss accepts no responsibility for any such loss, harm, or damage.